Beyond the product It could all be so simple: Production, transportation, delivery to the building site and ... the bill's in the post. But this "fast buck" approach doesn't work for us. The goal of customer satisfaction requires answers to quite different questions. What qualities do products and services from Sto require, in order to offer our customers financial advantages in their daily business? How can we make processes more streamlined and efficient - in the areas of information gathering, project planning or application, for example? When is it right to join forces to pitch a superior product package to the end customer - investor or building owner? How can Sto exert a positive influence on public discussion and the shaping of opinions in the interests of the building industry? As these examples show, there are many ways in which a company can serve its customers. For Sto, outstanding product quality is only one such aspect among many.